TERMS & CONDITIONS
Consollusso Luxury Travel Consultancy is part of Consollusso GmbH, a Swiss legal registered limited company, based in Zermatt, Switzerland.
Consollusso Luxury Travel Consultancy acts as an agent for disclosed principals and accommodation operators. All payments for your holiday are paid direct to the relevant principal/accommodation operator, your ‘contract’ will be with the principal/accommodation operator providing your accommodation – ‘the provider’. The contract is bound by the principal’s/accommodation operator terms and conditions.
Consollusso Luxury Travel Consultancy acts as an agent for the individual chalets, hotels and venues on our site. You will be provided with full details of your chalet, hotel, venue provider when you book and your contract will be bound by their terms and conditions. They will give you a copy of their individual Terms and Conditions before you book. We encourage you to read the terms and conditions/contract before you sign.
Payment
You pay the principal/accommodation operator directly. They will provide you with all your documents and booking confirmation. We have long-standing relationships with all our property and service providers and they support our business through referral fees, so our clients do not pay any extra to use our service. The price you pay will be the same as if you booked directly with the operator, but you get the benefit of our experience, knowledge and independent advice. We also never add surcharges on to transfer costs – you pay the same as when you book direct, but we take the hassle away for you.
Prices
All of the prices shown on our website or in any printed publicity material issued by us are indicative only. When you enquire, we will confirm the price of your stay and any additional services, so that you know exactly what to expect before you book.
Changes To Your Booking
You want to make a change to your booking
If you need to make a change to your confirmed booking, then contact the provider and they will be able to help. There might be a charge for any changes to your booking and any changes are at the discretion of the provider. The person who signed the booking form will need to request the changes in writing. If we can help in any way, then let us know. All changes to the original confirmed booking will be subject to the providers terms and conditions.
You would like to cancel
If you need to cancel your booking, you will need to do so in writing and the cancellation must be signed by the person who signed the booking form. The cancellation should be sent directly to the provider with a copy sent to us. Your contract with the provider will detail their cancellation and refund policies. We can also provide this information for you on request.
The provider cancels
If the provider needs to make changes to your booking or cancel it they will inform you directly and notify us also. As part of our service, we will be on-hand to liase with you and the provider to help arrange alternative solutions but we do not have any liability towards our clients as your contract is directly with the provider.
Protecting Yourself
Insurance
Travel insurance is required by some providers and, even if it is not a requirement, we strongly recommend that everyone in your party has adequate cover before you travel. Please make sure that the insurance you buy protects you and your party appropriately. Consollusso GmbH takes no liability for any accidents, illness or injuries sustained during your stay.